Introduction • Thank you for shopping with Mini Toys World. We want you to be completely satisfied with your purchase. If you are not satisfied for any reason, please review our return policy below.
Return Eligibility • Time Frame: You may return most items within 5 days of receipt. • Condition: Items must be in their original condition, unused, and with all original packaging, tags, and labels.
Return Process • Initiate a Return: To initiate a return, please contact our customer service team at 9096317734 with your order number and reason for the return. • Shipping: Please package the item securely and ship it to the address provided with your RMA instructions. Customers are responsible for return shipping costs unless the return is due to our error (e.g., wrong item shipped).
Refunds • Refunds: Once we receive and inspect your returned item, we will process your refund. Refunds will be issued to the original payment method within 7 business days. Shipping charges are non-refundable.
Damaged or Defective Items • Inspection: If you receive a damaged or defective item, please contact us within 2 days of receipt with your order number and photos of the damage or defect. • Replacement or Refund: We will arrange for a replacement or refund for damaged or defective items at no additional cost to you.
Exceptions and Special Cases • Custom Orders: Custom or personalized items are generally not eligible for return or exchange unless there is a defect or error on our part. • Final Sale Items: Items marked as “final sale” cannot be returned or exchanged.
Contact Information • For any questions regarding returns, please contact us at 9096317734
Changes to the Return Policy • We reserve the right to modify this return policy at any time. Changes will be effective when posted on our website. Please review our policy periodically.
